You can try one of the following steps:
1. Broaden your search criteria
2. Confirm the date and time of the call with a TMS or ACD report
3. If you have access - tick Unmatched calls under the Advanced Search Page
If none of the above assists your search:
You need to contact your system administrator that manages the CallCabinet Application for you.
Alternatively you can contact CallCabinet Support or submit a ticket to our Helpdesk.